Privacy Policy

1. Who we are

We're Holiday Home Owners Ltd, established in 2003. We're committed to maintaining the trust and confidence of our guests, property owners and site visitors.

Our privacy policy details what information you provide to us, how we use it, and under what limited situations the information would be shared with relevant parties.

• Registered address: 15-17 Middle Street, Brighton, BN1 1AL
• Websites: brightonholidaylets.com, brightonhenweekend.com

2. Types of information we collect

2.1 Personal information you provide to us

You provide information to us when you:

• Subscribe to a newsletter
• Enquire to list your property
• Enquire about or book a property

Example information may include:

• Name, email address, phone number, address
• Enquiry or booking source
• Rental payment details
• Names and age ranges of party members, which may include information for those under 18. In this case, you confirm that you are the legal parent or guardian and are giving consent for us to process their data.
• For potential owners: property addresses and bank details for rental payments

2.2 Website Analytics, Re-marketing & Cookies

We use third-party services such as Google Analytics and Facebook, as well as cookies, to collect standard internet log information and details of website use. This helps us to:

• Understand visitor numbers to certain parts of the site
• Display appropriate properties based on your searches
• Improve the guest experience

2.3 Mailing List

• Guests are invited to subscribe to the mailing list directly via the site or via the booking process by providing their contact details and interests.
• Holiday Home Owners sends out regular emails promoting discounted properties and offers in local businesses.
• We never sell or trade mailing lists.
• Our mailing list software, Mailchimp, gathers information regarding newsletter clicks and opens to help us monitor and improve our content.
• Unsubscribing is easy, just click the 'Unsubscribe' link at the bottom of any email.

2.4 Live Chat

When you chat with us online, you're asked for your name and email address, and offered the option to sign up to our mailing list.

2.5 Phone Contact

When you call us, you may be asked for some personal information as mentioned above. You may also be asked if you'd like to be added to our mailing list. The information you provide will be logged.

3. How we handle card payments

When you pay for a booking, your card details are collected and processed by Stripe, our payment provider. We rely on Stripe so that your card data is handled securely by a specialist.

• Stripe is PCI-DSS compliant (the global security standard for handling card data).
• Your full card number, expiry date and CVC are entered directly into Stripe's systems. They are not passed through, processed by, or stored on our servers.
• Stripe issues us a secure token that represents your card. We store this token, not your raw card details.
• When a payment is taken (for your booking or any agreed follow-up charges), we use the token to instruct Stripe to charge your card. Your card data never leaves Stripe.

You can read more about Stripe's security practices at stripe.com/docs/security.

4. How we use your information

Our main purpose for collecting your information is to provide a quality booking service, a tailored web experience, and to help you find the best property for your needs.

The information collected can be used to:

1. Fulfil a rental contract between the guest and owner.
2. Fulfil an owner contract between the property owner and Holiday Home Owners.
3. Provide personalised web content and property adverts.
4. Assist with booking administration and correspondence, including rental payments, arrival instructions and property information.
5. Send discounted property information and offers in local bars, clubs and restaurants.
6. Invite you to promotions, competitions or surveys.
7. Request a review of the service and property.
8. Display property guest reviews to website visitors, and pass them to property owners and housekeepers for feedback.
9. Improve website user experience through analytics and visitor behaviours.
10. Pass your information to a new buyer in the event that Holiday Home Owners is sold.
11. Disclose information if we are required to comply with a legal obligation.
12. Monitor and improve our services.
13. Provide property owner contact details to guests where appropriate.
14. Email transcriptions of your online chats with us.

5. Who your information is shared with

• Property Manager / Housekeeping, as a guest making a booking, your contact and booking details will be passed to the property owner and/or their Property Manager. They may contact you directly with information relating to your booked property.
• Property Owner, as we act as an intermediary, we share only minimal information with the owner: email address, name and home address. Banking and payment details are not disclosed to the owner.
• Property Contractors, in the event of essential property maintenance, your contact details may be passed to the relevant contractor (for example, a plumber).
• Guests are provided with the contact details of the Property Manager, Housekeeper or Owner.
• Legal proceedings and authorities, in the rare event that we believe there to be illegal activity, or to prevent illegal activity (for example, suspected fraud), your details may be disclosed to the relevant authorities or organisations.
• Personalised marketing platforms, to help deliver relevant property marketing, we may share your data with advertising platforms such as Google or Facebook. You may opt out at any time via the links in section 6 below.
• Stripe (payments), as described in section 3, your card details are collected directly by Stripe to process bookings.
• Consec (independent security company), basic guest contact details are passed to Consec, who provide guest briefings and respond to out-of-hours emergencies and neighbour or noise complaints. Owner and Property Manager contact details, plus the property address, are also passed to Consec in case of emergency and for risk assessments.

6. Marketing opt outs

You're entitled to view, amend or delete personal information that we hold. Please email your request to admin@holidayhomeowners.com.

You can opt out of marketing communications via:

• Holiday Home Owners email: click the 'Unsubscribe' link at the bottom of any email.
• Personalised marketing: opt out via the settings provided by each platform (Google Ads settings, Facebook ad preferences, and similar).

7. How long we keep your data

We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual, legal and business analysis requirements.